Privacy Policy

This Privacy Policy (“Privacy Policy”) describes how Mow Ur Grass LLC, d/b/a MUG and its subsidiaries and affiliates (“Mow Ur Grass LLC, d/b/a MUG,” “us,” “we,” or “our”) may collect, use, and share your personal information in connection with our website: https://www.mowurgrass.com/ and any other websites we own and operate that link to this Privacy Policy (collectively, the “Site”) together with our mobile application (“app”), products, services, social media pages, events, emails, and other electronic communications (collectively, the “Services”), and the choices you have with respect to your personal information. Mow Ur Grass is based in New Jersey.

This Privacy Policy does not apply to personal information that we may store, maintain, or process as a data processor/service provider on behalf of Mow Ur Grass customers. For more information about the privacy practices of Mow Ur Grass customers, please contact the relevant customer.

Mow Ur Grass reserves the right, at any time, to modify this Privacy Policy. If we modify how we collect, use, or share personal information, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as sending you an email notification). In all cases, your continued use of the Service following posting or other notification of changes constitutes your acknowledgement of such changes. Please review this Privacy Policy periodically to keep up to date on our most current policies and practices.

1. COLLECTION OF PERSONAL INFORMATION

Personal Information You Provide. We collect personal information when you provide it to us, which may include the following:

● Account/Contact information, such as information you provide during registration, including your name, telephone/cell numbers, email addresses, and residential address.

● Payment information, all payment processing services connected with your use of the Services are provided to you by Stripe. We may collect commercial information such as your purchase history, including records of products or services you have purchased, provided, returned, or are considering purchasing from us.

● Preferences, such as any marketing or communications preferences.

● Survey responses, such as the information you provide in response to our surveys or questionnaires.

● Communications, such as the information associated with your requests or inquiries, including for support, assistance, or order information, and any feedback you provide when you communicate with us. We and our service providers may also record or monitor any call or chat you have with us for quality control or training purposes, or to enforce our rights.

Personal Information from Third Parties. We may obtain personal information about you from third parties, such as social media platforms and other public sources, third parties that help us advertise our services and find new customers, joint marketing partners, event co-sponsors, and other third parties.

Personal Information Collected Automatically. We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your activity over time on our Service and other sites and online services, such as:

● Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state, or geographic area.

● Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Like many online services, we use the following technologies to facilitate some of our automatic data collection:

● Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.

● Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.

● Local storage, which is used to save data on a visitor’s device. We may use data from local storage to, for example, turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our Service, and remember your preferences.

Referrals. Customers and other users of the Service may have the opportunity to refer friends, colleagues, or other contacts to us and share their contact information with us. Please do not refer someone to us or share their contact information with us unless you have their permission to do so.

2. USE OF PERSONAL INFORMATION

Mow Ur Grass uses personal information for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

To Provide the Service. We may use personal information to provide our Service and to operate our business. For example, we use personal information to:

● process your transactions, including granting access to our online products and technology;

● establish, manage, monitor, and maintain your account;

● improve and personalize your experience on or with the Service;

● verify your identity or determine your eligibility for offers or promotions;

● communicate with you, including providing notices about your account or transaction (e.g., confirmations, technical notices, updates, and security alerts) and responding to any of your requests, feedback, or questions;

● contact you by phone, email, or other form of communication;

● provide any contests, surveys, sweepstakes, or other promotions you participate in;

● provide maintenance and support; and

● fulfill any other purpose for which you provide personal information.

Payment Processing Stripe, Inc.

We use Stripe, Inc. (“Stripe”) to process payments made through the Services. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe’s Privacy Policy (available at https://stripe.com/privacy). In connection with payment processing:

● Payment processing is handled by Stripe, not by us,

● We do not receive or store your full credit card number,

● We may receive limited transaction metadata from Stripe (e.g., payment status, last four digits of card, billing country, and product purchased),

● Your use of Stripe’s payment services is subject to Stripe’s terms of service and privacy policy.

Stripe may independently collect certain information in connection with payment processing, including device identifiers and transaction metadata, in accordance with their own policies.

Research and Development. We may use your personal information for research and development purposes, including to study and improve the Service and our business, understand and analyze the usage trends and preferences of our users, and develop new features, functionality, products, and services. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.

Customer Testimonials. We may display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name.

For Compliance, Fraud Prevention, and Safety. We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Service, business, databases, and other technology assets; (b) protect our, your, or others’ rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Service; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft. We will also use personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

With Your Consent. We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

3. SHARING OF PERSONAL INFORMATION

In addition to the sharing described elsewhere in this Privacy Policy or at the point of collection, Mow Ur Grass may share your personal information as follows: Related Companies. We may share your personal information with our affiliates, subsidiaries, and other related companies.

Service Providers. We may share your personal information with third parties who perform services on our behalf that are necessary for the orderly operation of our business. For example, we work with service providers that help us perform website hosting, maintenance services, database management, analytics, payment processing, marketing, email marketing, customer relationship management, finances, and other purposes.

Professional Advisors. We may share personal information with persons, companies, or professional firms providing Mow Ur Grass with advice and consulting in accounting, administrative, legal, tax, financial, debt collection, and other matters.

Law Enforcement, Government Authorities, and Private Parties. Under certain circumstances, we may be required to disclose personal information to law enforcement, government authorities, and other parties if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose personal information in the good faith belief that such action is necessary to comply with a legal obligation or for the purposes described above in the section titled “For Compliance, Fraud Prevention, and Safety.”

Business Transaction Participants. We may disclose personal information to third parties in connection with any business transaction (or potential transaction) involving a merger, acquisition, sale of shares or assets, financing, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).

YOUR CHOICES Review and Request Changes to Your Account Personal Information. If you have an Mow Ur Grass account, you can log into your account to review, delete, and make changes to certain personal information stored in your account. If you need to make a change and are unable to do this through your account settings, please email us using the contact information at the end of this Privacy Policy. We rely on you to update and correct the personal information contained in your account. Note that we may keep historical information in our backup files as permitted by law.

Marketing Emails. You may opt-out of marketing-related emails by clicking the “unsubscribe” link at the bottom of the email or by contacting us as described below. You may still receive service-related communications, such as those relating to your account.

Text Messages. We may offer communications via text messages sent by Mow Ur Grass or any of our service providers. To stop receiving text messages from us, reply STOP to any text message you receive from us, or send your request and mobile telephone number to the email address listed at the end of this Privacy Policy. Note that we may send you a message to confirm receipt of your STOP request.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Site and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Advertising Choices. You can limit the use of your information for interest-based advertising by blocking third-party cookies in your browser settings, using browser plug-ins/extensions, or using your mobile device settings to limit the use of the advertising ID associated with your mobile device. You can also opt out of interest-based ads from companies participating in the following industry opt-out programs by visiting the linked websites: the Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp), the Digital Advertising Alliance (https://optout.aboutads.info), or the European Interactive Digital Advertising Alliance (http://www.youronlinechoices.eu/). Some of the companies we work with may offer their own opt-out mechanisms. For example, you can learn more about how Google uses cookies for advertising purposes by clicking here and opt-out of ad personalization by Google by clicking here.

Many of the opt-out preferences described in this section must be set on each device or browser for which you want them to apply. Please note that some of the advertising companies we work with may not participate in the opt-out mechanisms described above, so even after opting-out, you may still receive interest-based advertisements from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.

Do Not Track. Some browsers may be configured to send “Do Not Track” signals to the online services that you visit. The Site currently does not respond to “Do Not Track” or similar signals.

To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

4. Special Rules For Children.

Because of federal law, we are not permitted to knowingly collect any personal information from a child under the age of thirteen without the consent of that child's parent or guardian. The statements in this Privacy Policy about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen. Some elements of our Services may require the submission of payment information along with personal information in connection with a purchase; other elements of our Services require the submission of personal information to access or use the Services. Except in certain cases where limited contact information may be collected and not retained, these elements of our Services are not available to children under the age of thirteen. If a child who we know to be under the age of thirteen and for whom we have not received parental consent attempts to utilize a service on our Services which is not available to children, he/she will not be able to access it and may receive a message which relays that he/she is not eligible for such a feature.

5. CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

● Send information, respond to inquiries, and/or other requests or questions.

● Market to our mailing list or continue to send emails to our clients after the original transaction has occurred To be in compliance with CANSPAM we agree to the following:

● NOT use false, or misleading subjects or email addresses

● Identify the message as an advertisement in some reasonable way

● Monitor third party email marketing services for compliance, if one is used.

● Honor opt-out/unsubscribe requests quickly

● Allow users to unsubscribe by using the link at the bottom of each email If at any time you would like to unsubscribe from receiving future emails, you can Follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.

6. DATA SECURITY

We take steps to protect the personal information that we collect. Regardless of the precautions taken by us, we cannot ensure or warrant the security of any information you transmit to us and there is no guarantee that there will be no unauthorized access, use, disclosure or processing of personal information or that there will not be any breach of our physical, technical, or managerial safeguards.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. After expiry of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data. In some cases, we may choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form.

8. THIRD PARTY WEBSITES AND SERVICES

The Service may contain links to other websites and online services operated by third parties.

These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

9. NOTICE TO CALIFORNIA RESIDENTS (SHINE THE LIGHT LAW)

This section applies only to California residents. The California Consumer Privacy Act (CCPA) is a data protection law that ensures you have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with Mow Ur Grass are entitled to ask us for a notice describing what categories of personal information we share with third parties for the third parties’ direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit your request to the email address listed at the end of this Privacy Policy with “Shine the Light” in the subject line.

In addition, you also have the following rights:

● Right of Access: you have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you in the past 12 months.

● Right of Deletion: you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.

Right to Non-Discrimination: You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA.

10. New Jersey Data Privacy Act (NJDPA)

New Jersey Privacy Notice If you are a resident of New Jersey, this section applies to you and supplements the other provisions of this Privacy Policy. This Notice is intended to comply with the New Jersey Data Privacy Act, N.J. Stat. § 56:8-166.4 et seq. (“NJDPA”), and describes how we collect, use, disclose, and otherwise process your Personal Data, as well as the rights available to New Jersey consumers.

(a). Categories of Personal Data We Collect We may collect the following categories of Personal Data about you, depending on how you use the App:

● Identifiers, such as your name, email address, telephone number, mailing address, username, account credentials, device identifiers, IP address, and other similar identifiers;

● Commercial information, such as records of products or services purchased, obtained, or considered;

● Internet or other electronic network activity information, such as browsing activity, search history, interactions with our App, and usage data;

● Geolocation data, including approximate location derived from your IP address and, where permitted by you, precise geolocation data;

● Payment and transaction information, such as billing details and transaction history;

● User content, such as messages, photos, reviews, support requests, and other information you submit through the App;

● Audio, electronic, visual, or similar information, including call recordings, photos, or videos where voluntarily submitted;

● Inferences drawn from Personal Data to create a profile about your preferences, interests, behavior, or characteristics; and

● Sensitive Data, where applicable and with your consent, including precise geolocation, account log-in credentials with access codes, financial account information, and other categories of data deemed sensitive under applicable law.

(b). Purposes for Which We Process Personal Data We collect and process Personal Data for the following purposes:

● To provide, operate, maintain, and improve the App and our services;

● To create, maintain, and service your account;

● To process transactions and provide requested services;

● To communicate with you regarding your account, transactions, support requests, and updates;

● To personalize your experience and improve user functionality;

● To maintain security, detect fraud, abuse, or illegal activity, and protect users and the App;

● To conduct analytics, research, and product development;

● To comply with legal obligations and enforce our Terms; and

● To carry out any other purpose disclosed to you at the time of collection or with your consent.

(c). Categories of Personal Data Disclosed to Third Parties We may disclose the categories of Personal Data identified above to the following categories of third parties:

● Service providers and processors that provide hosting, analytics, payment processing, customer support, fraud prevention, communications, cloud storage, and similar operational services;

● Business partners, contractors, and vendors supporting the App and related services;

● Professional advisors, including attorneys, auditors, insurers, and consultants;

● Government entities, regulators, law enforcement, and other parties where required by law or legal process;

● Parties involved in a merger, acquisition, financing, or sale of all or part of our business; and

● Other users or third parties where you intentionally direct us to share information through the App.

(d). Categories of Personal Data Sold or Used for Targeted Advertising We do not sell Personal Data for monetary consideration. However, certain disclosures of Personal Data to advertising, analytics, or marketing partners may constitute a “sale” of Personal Data or “targeted advertising” under applicable law. To the extent we engage in such processing, New Jersey consumers have the right to opt out as described below.

(e). Your New Jersey Privacy Rights Subject to applicable exceptions, if you are a New Jersey resident, you have the right to:

● Confirm whether we are processing your Personal Data and access such Personal Data;

● Correct inaccuracies in your Personal Data;

● Delete Personal Data provided by or obtained about you;

● Obtain a portable copy of your Personal Data, to the extent technically feasible;

● Opt out of the processing of Personal Data for: ○ targeted advertising, ○ the sale of Personal Data, and ○ profiling in furtherance of decisions that produce legal or similarly significant effects; and

● Appeal our refusal to take action on your privacy request.

(f). Exercising Your Rights To exercise any of your New Jersey privacy rights, you may submit a request by:

● emailing us at support@mowurgrass.com; We will respond to your request in accordance with applicable law. If we decline to take action on your request, you may appeal our decision by following the instructions in our response or by contacting us at support@mowurgrass.com. If your appeal is denied, you may contact the New Jersey Division of Consumer Affairs.

(g). Sensitive Data We will not process Sensitive Data without first obtaining your consent where required by applicable law. Where we process Sensitive Data, we do so only for the purposes disclosed at the time of collection and consistent with your consent.

(h). Children and Teen Data Our App is not directed to children under 13. We do not knowingly collect Personal Data from children under 13 without appropriate authorization. Where we have actual knowledge, or willfully disregard, that a consumer is between 13 and 17 years old, we will not process that consumer’s Personal Data for targeted advertising, sale, or profiling without the required consent.

(i). Data Security We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Data and reduce reasonably foreseeable risks of harm, unauthorized access, destruction, use, modification, or disclosure.

(j). Changes to This New Jersey Privacy Notice We may update this New Jersey Privacy Notice from time to time. If we make material changes, we will post the updated notice in the App and update the “Last Updated” date above. Your continued use of the App following any updates constitutes acknowledgment of the revised Notice, to the extent permitted by law.

11. NOTICE TO NEVADA RESIDENTS

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the “sale” of certain types of personal information. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your “sale” opt-out rights, you may submit a request to us using the contact information listed at the end of this Privacy Policy.

Mow Ur Grass LLC 234 2nd Ave, Toms River, NJ 08757 You can contact Mow Ur Grass at: support@mowurgrass.com.